Frequently Asked Questions
Q1: May I know how long it takes to get the machine after transfer?
A1: Usually, if the machine you need is a standard type, we can ship it within 7 days. Customized types are welcome, and the delivery time is about 20-25 working days.
Q2: How long is the product warranty period?
A2: The product warranty period is 12 months.
Q3: Can you help me pack other goods together into the container?
A3: Yes, of course. If most of the products are purchased from us, and other products are also purchased from other suppliers, you can ask other suppliers to send the products to our factory (Tai'an City, Shandong Province). We help you pack all your products into one container. Arrange everything.
Q4: After the machine is finished, how to check the quality of the machine?
A4: We have made video calls with customers in seminars for on-site inspection on zoom, Microsoft, Teamviewer, whatspp, skype and wechat.
Steven (Shandong) Industrial Technology Co., Ltd. can provide comprehensive system technical solutions and precision manufacturing of equipment. At the same time, we have a complete after-sales service system to provide you with high-quality technical support and after-sales service.
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